Our support won’t let you down
Traditional reactive service contracts mean that your IT supplier relies on you having constant computer problems to keep them in business. As a result proactive maintenance of your network is just not their the top priority.
Purple PC Managed Support has a heavy emphasis on proactive maintenance, so on the whole you will see less of us and spend more time working. We also provide a more straight forward transparent billing method which allows you to take control of expensive and unpredictable IT costs.
Managed Support from Purple PC includes:
- 24 x7 Network Monitoring – we keep an eye on your systems so you don’t have to.
- Proactive IT Support – we work hard to fix the small problems before they effect your business.
- Server & Desktop Support – when your hardware is working properly, so are your employees.
- Helpdesk Support – our friendly, helpful and experienced experts are waiting for your call.
- Onsite call-out – If there’s a problem that we can’t resolve remotely, we will come onsite, at no cost to you
- Inbuilt peace of mind – allowing you to focus on running your business, not your technology.
Managed Support from Purple PC empowers your business with predictability. Better implementation means a greater return on investment, a happier and more productive staff who in turn have more time to focus on what really matters – your business.
…And we will be there when you need us the most
Sometimes things do happen, systems do fail or are physically damaged and even vandalised or hacked. But you can be sure that the steps we will have implemented in the management of you systems will enable a swift recovery.
With both multiple onsite and offsite backups the chances of data loss are reduced to almost zero. We run our own cloud backup platform on UK based hardware which we have access to 24 x7.
We also maintain a number or hight specification loan servers and PC’s in our office ready to be deployed at a moments notice. We will maintain, execute and test a disaster recovery plan so you can be sure the systems we put in place are up to the job. Regardless of the plan that you are on we will always do our best to get you working as quickly as possible.
To arrange an appointment so we can discuss our Managed Support packages please get in touch we are here to help.